Shipping Policy
Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Estimates
- Free Shipping: We offer free standard shipping on all first orders.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Available at an additional cost. Estimated delivery within 2-3 business days.
Shipping Destinations
We currently ship to addresses within the USA. We do not ship to P.O. boxes or APO/FPO addresses.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.
Return Policy
30-Day Return Policy
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund or exchange.
Return Conditions
- Items must be unused and in their original packaging.
- Proof of purchase is required for all returns.
How to Initiate a Return
To initiate a return, please contact our customer service team at returns@poppypodmarket.com with your order number and reason for the return. We will provide you with a return shipping label.
Refunds
Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Privacy Policy
Information Collection
We collect information that you provide to us directly, such as when you create an account, place an order, or subscribe to our newsletter. This information may include your name, email address, shipping address, and payment information.
Use of Information
We use your information to process your orders, communicate with you, and improve our services. We do not share your personal information with third parties, except as necessary to fulfill your order (e.g., payment processors, shipping carriers).
Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can choose to accept or decline cookies through your browser settings.
Terms of Service
Acceptance of Terms
By accessing and using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you may not use our website.
Modifications
We reserve the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.
Governing Law
These terms are governed by and construed in accordance with the laws of the USA.
Contact Us
If you have any questions or concerns about our policies, please contact us at:
- Email: info@poppypodmarket.com